Practice Made Perfect

Whoops! You beat us to the punch: We're putting the final touches on the case studies highlighted in CIO Magazine.

If you would like to receive a copy of a case study, please contact us. We'll get it to you as soon as it is available.

• Mitre: Knowledge Management Journey
• United Health Group: Getting More for Less in Desktop Management

In the meantime, you can enjoy some of the ICEX Classics—case studies that stand the test of time.

ICEX Classics

We don't sell research, and our Exchanges are strictly confidential, but every once and awhile an idea comes along that we've just got to share. This is, of course, always done with the explicit cooperation and permission of those who made the practice work. These case studies are some of the classics, and always worth a read:

• Sears: Organizing the IT HR Function
• SBC: Managing the Use of Contractors
• Progressive: Training New Hires
• Infosys: Knowledge Management
• Dow: Global Deployment of Standard Workstations